Last updated date: November 19, 2024
Please read carefully the following provisions of these Terms of Service ("Terms of Service"). This is a legal agreement between you ("you", "your" or "user") and Memu Live team ("Memu") regarding the use of the Memu software programs, including mobile applications and related documentation being installed or used by you on any of your devices (the "Software"); and/or any of the services enabled by the Software (the "Services").
By downloading or otherwise accessing the Software and/or Services, however accessed, you acknowledge that you have read, understood, and agree to be bound by the following Terms of Service (including any additional guidelines and future modifications), Memu’s Privacy Policy ("Privacy Policy"), each of which is incorporated herein by reference (collectively, "Terms of Service").
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
- Customer: refers to the company, organization or person that signs up to use the Memu Live Service to manage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Memu Live and use the services.
- IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
- Personnel: refers to those individuals who are employed by Memu Live or are under contract to perform a service on behalf of one of the parties.
- Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
- Service: refers to the service provided by Memu Live as described in the relative terms (if available) and on this platform.
- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
- You: a person or entity that is registered with Memu Live to use the Services.
When you purchase or receive Virtual Currency products such as Coins, you do not own them. Instead, you receive a limited right to use them for eligible services and merchandise on our Services. You agree that we will have no liability to you based on the exercise of our rights with respect to points, coins, etc.
The price for each in-app purchase item will be displayed at the point of purchase. We do not offer refunds for any purchased in-app purchase items. We are not responsible for repairing or replacing in-app purchase items or providing you with any credit or refund in the event that we modify, suspend, or terminate any in-app purchase item programs, or for loss or damage due to any service error, or any other reason.
Purchases of Virtual Currency may not be sublicensed and are non-refundable and non-transferable, even if they expire or are revoked or discontinued. We may change the purchase price for Virtual Currency at any time, as well as the ways you can use Virtual Currency. We reserve the right to revoke or stop issuing Virtual Currency at any time without notice, refund, or compensation, and to set expiration dates for Virtual Currency.
Virtual Currency may not be redeemed for any sum of money or monetary value. If you delete your account or your account is terminated for any reason, you will lose all accumulated and unused Virtual Currency (Coins) without refund or other compensation. You agree that we will have no liability to you based on the exercise of our rights with respect to Virtual Currency.
Purchases of Subscriptions are non-refundable and non-transferable, even if they expire or are discontinued. We may change the purchase price for Subscriptions at any time, as well as the features included in Subscriptions. We reserve the right to stop issuing Subscriptions at any time and to set expiration dates for Subscriptions. Subscriptions may not be redeemed for any sum of money or monetary value.
Paid Services may be purchased through your accounts with certain third-parties, such as your Apple iTunes account or your Google Play account (a “Third Party Account”). If you purchase any Paid Services through a Third-Party Account, billing for these Paid Services will appear through your Third-Party Account. You should review the Third-Party Account’s Terms of Service, which we do not control.
3.1 You may use the Software solely for purposes of enabling you to use and enjoy the Services, and only as permitted by the Terms of Service. You only obtain a license to use the object code version of the Software. You shall not copy, modify, adapt, translate into any language, distribute, or create derivative works based on the Software or any of the Services; incorporate any portion of the Software of Services into your own programs or compile any portion of the Software in combination with your own programs or transfer it for use with another service or program; sublicense, sublease, lease, lend, assign, sell, license, distribute, rent, export, re-export or grant other rights in the Software or Services and any attempt by you to take such action shall be void; decompile, disassemble, reverse engineer, or attempt to reconstruct, identify, or discover any source code, underlying ideas, underlying user interface techniques, or algorithms of the Software or any of the Services by any means whatsoever; remove, obscure or alter any copyright and/or other proprietary notices contained on or in or otherwise connected to the Software or any of the Services; use the Software or any of the Services to create or proliferate a virus or to circumvent any copy protection or other digital rights management mechanism.
3.2 You further represent and agree that you shall not use the Software or any of the Services in violation of any applicable law or for any illegal or unauthorized purpose; use the Software or any of the Services in any manner which could damage, disable, overburden or impair any of the Services; use any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the Software or any of the Services in a manner that sends more request messages to the Memu Live servers than a human can reasonably produce in the same period of time manually; transmit invalid data, worms, viruses, Trojan horses or any code of a destructive nature; transmit spam, chain letters, materials related to any political campaigns, commercial solicitations, mass mailings, or any form of spam or other unsolicited texts or emails; display, transmit or share any content consisting of data, text, sounds, audio, pictures, photos, video, sound recordings, musical works, narration, works of authorship and/or any type of materials, information or communications (collectively, "Content) deemed unlawful, harmful, threatening, pornographic, obscene, sexually explicit, abusive, racially or ethnically or otherwise offensive, libelous or defamatory, infringing, invasive of personal privacy or publicity rights, harassing, bullying, depicting or inciting violence (including suicide), hate speech, humiliating to other people (publicly or otherwise), profane, injurious or otherwise objectionable, or any Content that encourages conduct that would be considered a criminal offense or bring forth civil liability; attempt to hack, destabilize, adapt, obtain unauthorized access or otherwise interfere with Memu Live’s website, the Software (or its source code) or any of the Services, or alter another website or mobile app so as to falsely imply that it is affiliated with Memu Live.
3.3 You acknowledge and agree that you are solely responsible for your conduct and any Content that you transmit or display through the Software or Services and that Memu Live is not responsible to you or any third party in connection with any Content. Memu Live reserves the right (but not the obligation) to remove, edit or refuse to transmit any Content for the purpose of enforcing the Terms of Service, or for any other reason in Memu Live’s sole discretion, but does not regularly review Content. You represent, warrant and agree that: (1) you are the creator and owner of the Content or have the necessary rights to transmit or display the Content; (2) you agree to pay for all royalties, fees, and any other monies owing any person by reason of any of your Content; and (3) the Content you transmit or you display does not and will not: infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, mask work right, moral right, privacy right, right of publicity, trade dress and service mark right, goodwill, or any other intellectual property or proprietary right as may now exist or hereafter come into existence; contain any Objectionable Content; require Memu Live to obtain any further licenses from or pay any royalties, fees, compensation or other amounts or provide any attribution to any third parties. Violators of these rights may be subject to criminal and civil liability. Memu Live reserves all rights and remedies against anyone who violates any of the provisions of the Terms of Service.
Memu Live is a social software that advocates healthy chat and call. Users who register, log in and use Memu Live must strictly abide by the rules of use. Any user who violates relevant regulations will receive including but not limited to a warning or a ban on account or be listed in blacklist according to the rules of use.
4.1 The rights to use Memu Live Accounts only belong to you, and you are not allowed to borrow, lease, license, transfer, gift or sell Memu Live Accounts. We are not responsible for any loss of virtual currency or other losses caused by loss of account or password due to personal reasons.
4.2 You are responsible for the security of your Account and password, and should bear legal liability for activities under your Account. Users shall not post any other content restricted or prohibited by national laws, regulations, rules, and any legal regulations in Memu Live.
4.3 You shall not mislead or deceive others in the guise of others’ name. You shall not hurt other users by saying insulting, intimidating or offensive words. No malicious harassment or disruption of chat room order shall be allowed.
4.4 You shall not use the services provided by Memu Live to upload, display or disseminate false or harmful information and information that contains racial discrimination, coercion, invasion of others' privacy, harassment, infringement, defamation, vulgarity or any other illegal information(including but not limited to profile photo, nickname, chat room names, etc.).
4.5 You shall not use Memu Live’s chat rooms or instant messenger to spread pornography, violence or any anti-party and anti-government expression.
4.6 You shall not make any commercial use of Memu Live app, and shall not post, send or spread any advertisement or span information.
4.7 You shall not abuse, spread or use the design defects in the system that commits any unfair violation, that is, to obtain unfair advantages and benefits by taking advantage of system vulnerabilities or other illegal means.
5.1 You shall make compensation for Memu Live and ensure Memu Live avert loss, if there is any claim, demand or lose claimed by any third party, including but not limited to reasonable attorney fees, which is caused or incurred by user’s violation of this Agreement or the provisions of relevant laws, regulations and rules.
5.2 We will not bear any legal liability under circumstances stated below:
- Provide your personal information requested by government departments or in accordance with the laws;
- Disclose private information caused by your negligent actions;
- If our services are affected due to technical problems and other cases of force majeure, Memu Live promises to cooperate with relevant units to timely handle and repair, but will not bare any liability for all losses suffered by users.
- Any circumstances caused by suspension, breakdown and so on that result from the hacking, virus invasion, blockings due to illegal and harassing content, government control or any other reasons related to network, technique, communication line and information security management;
- Cause losses to the users because of any third party, such as the communication line breakdown, technical problems, the network and computer breakdown, and other cases of force majeure;
- Risks come from threat, defamation, offensive or illegal information that caused by anonymous or percolation through "Memu Live";
- Any psychological or physical suffer and economic losses due to misleading or deceiving when you interact with others through "Memu Live";
- Under no circumstances shall we bear any responsibility for you or other third party for any indirect, consequential, exemplary, incidental, exceptional or punitive damages, including profit losses caused by this Agreement;
- All other content prohibited by the administrative regulations and laws;
User-Generated Content (UGC) refers to any content, including but not limited to videos, live streams, comments, images, and messages, that is created and shared by users on Memu Live.
Users are expected to adhere to the following guidelines while creating and sharing UGC:
- Respectful Content: All content must be respectful and considerate of others. Hate speech, harassment, threats, or any form of abusive language will not be tolerated.
- Legality: Content must comply with all applicable laws and regulations. Users are prohibited from sharing illegal content, including but not limited to, piracy, drug usage, or unlawful activities.
- Intellectual Property: Users must respect the intellectual property rights of others. All UGC must be either original to the user or properly attributed and licensed. Sharing copyrighted materials without permission is strictly prohibited.
- Privacy: Users must respect the privacy and personal information of others. Do not share content without the consent of those featured. This includes video, images, and audio recordings.
- Mature Content: Content containing nudity, sexual content, graphic violence, or any other material that may be inappropriate for younger audiences is strictly prohibited unless clearly marked and in compliance with age restrictions.
- Spam and Misleading Information: Users may not post spam, misleading information, or scams. This includes any content that aims to deceive or manipulate other users.
Memu Live reserves the right, but not the obligation, to monitor UGC and its use on the platform. We may remove or restrict access to any UGC that we deem, in our sole discretion, violates this UGC Policy or is otherwise objectionable. Users who repeatedly violate this policy may face consequences, including temporary suspension or permanent ban from the platform.
If you encounter any UGC that you believe violates our guidelines, please report it immediately through the reporting feature available within the app. We take all reports seriously and will investigate any claims of misconduct.
This Agreement shall remain in effect until terminated by you or us. We may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice. This Agreement will terminate immediately, without prior notice from us, in the event that you fail to comply with any provision of this Agreement.
You may also terminate this Agreement by deleting the service and all copies thereof from your mobilephone. Upon termination of this Agreement, you shall cease all use of the service and delete all copies of the service from your computer. Termination of this Agreement will not limit any of our rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.
If you have any questions or grievances within this Agreement relating to the processing of your information, or you would like to exercise any of your rights, please do not hesitate to reach out to our in-app customer service. We endeavour to redress all grievances received on an expeditious basis.